Natural Stone: Frequently Asked Questions
How do you clean natural stone?
Don't let any spill sit too long on natural stone. Clean spills up (preferably by blotting) as soon as you can.
Rinse the surface thoroughly after washing with the soap solution and dry with a soft cloth.
Do not use products that contain lemon, vinegar or other acids on the granite. The high acid content may etch the surface. Do not use scouring powders or creams; these products contain abrasives that may scratch the surface.
For best results use special stone cleaners available at: www.StoneCare.com
Does granite stain?
All stone is porous to some extent, but granite has very little porosity. Most colors will never show any stains.
A few colors may show some moisture if exposed for a period of time. For example, a puddle of water left on the
counter for 30 minutes for some colors, may show a dark spot when the water is wiped away. This spot will then
dry up and no evidence will show. Only a few colors demonstrate this trait.
Can you scratch granite?
Granite is one of the hardest stones available. It cannot be scratched in ordinary use. A knife blade will not scratch granite.
GraniteÃ‚ can only be scratched with specially sharpened tools designed to work with granite like tungsten and diamond tools or granite itself.
Will seams show on the granite countertop?
Because granite is a natural material and is mined from the
quarry in blocks usually no more than 10' long, you will end up with seams.
Also, because granite is sold in rectangular pieces, you may want to use seams
to reduce your costs, such as in a 'L' shaped corner. The visibility of seams
will depend on the granularity, color and pattern. A small, uniform grain will
not be as apparent as a larger varied grain. A dark color will be less apparent
than a light color. A dramatic pattern with swaths of color will show more
seams than a uniform pattern. Most customers have found that the beauty of
natural granite outweighs the concern of seams… Having said that:
Placement of seams is
the discretion of the fabricator; seams will typically vary from 1/16? To 1/8
and will be visible to the eye or touch. Color coordinated epoxy will be used
to form the seam and blend in with countertop. Even though a customer is
consulted with regards to the seam location, the fabricator reserves the right
to adjust if needed.
Can granite chip?
In only cases of severe abuse with a hammer or impact tool could a chip occur‚ In the event that a chip occurs‚ chips can be filled with granite dust and an epoxy mixture to conceal any damage.
Template: The home
owner or (designated decision-maker) must be present during the template process.
This person will have to answer questions in regards to seaming, corner radius,
overhangs and special designs on island, etc; therefore it is recommend that
this person is familiar with the project.
Pricing: We have
priced your order based on measurements that you have provided. If field
measurements are otherwise, we will adjust accordingly.
cabinets must be in their final location, and are installed, leveled and
secured. The template will contain information regarding location of sinks,
other appliances, seams and edges. We will decide where to place seam
Lead Times: From
the time we come to your house for measurement to the time of installation is roughly 5- 7 business days, but also depending on our installation schedule.
Installation dates are reserved on a first come first serve basis. If the customer does not make the proper selections, at the appropriate time it could take considerably longer.
Installation Approval: After
the product has been installed the customer MUST be present to inspect the countertops. At installation a
customer approval form will be provided, which will be asked to sign,
confirming the satisfaction with the quality, fit and damage free condition of
If you are unsatisfied, please notify us immediately and will resolve the
problem while we are still at the job site to avoid additional costs. For
granite/marble tops, it is harder for us to make adjustments if the glue is
Incidental Damage: Final
wall preparation (painting, wallpaper, etc) should NOT be completed prior to
installation if at all possible. Care will be exercised during the countertop installation;
however due to the heaviness of this material: scrapes, punctures and/or digs are possible. These
items are considered incidental damages and are customer’s responsibility to
repair. If a much bigger obvious damage is done to the wall or structure we
will repair that particular part of the wall only, with wall compound only, not
Wall Not Straight or Corner
not 90 degree: Please be aware that granite/marble is cut to fit the
cabinet, not the wall. Therefore, if the wall is not straight, there will be an
uneven gap between the materials and the wall.
Clean-up: Please be
aware that during installation of the granite or marble, if any cutting or
grinding must take place at the job site, some dust is expected or a film of
dust may be created. The installers will have a vacuum on site to do a general clean up after the job is installed. But we are not liable for additional cleaning (i.e. the inside of the
cabinets, walls, or any other rooms where the dust may have landed).
Warranty: Master Granite Marble & Tile provides
a 12 months warranty of workmanship. This warranty does not cover replacements
or corrections or any results of misuse, including, but not limited to,
improper maintenance or normal wear and tear. The warranty does not cover any
variations in colors, shades, markings or inconsistency of the granite and
marble once the Customer has inspected the completion of the job and signed the
Inspection Form as approval.
The warranty does not cover against scratches or staining by human errors, or
pitting/fissures (natural occurrences) in the material.
will be 100% void if our final invoice is not paid in full. This is called
breach of contract, and will negate all warranties.
Thank you for reading our company's policy. We try to provide as much
information as possible to our clients to ensure they understand the process and